Returns

Any items purchased may be returned to us for a full refund within 28 days of the original purchase. Items returned to us must be safely packed and sent in the original packaging, undamaged, unused and fit for resale. 

Refunds will only be made when the items have been safely received back and have been inspected. If these conditions are not met, your purchase will not be refunded. To return any items to us please notify us by email at support@vektra.uk and once we have authorised your request we ask that you please download the returns below and send it back with your unwanted goods. 

Please note that we will not process unauthorised returns. The costs of returning unwanted purchases will be borne by the purchaser and we ask that you provide a tracking number after it has been dispatched. Vektra will not be held responsible for any losses incurred by the customer or recipients in non-recoverable carriage. For this reason we strongly recommend sending returns by recorded delivery.

Click here to download the returns form