Privacy Policy

This privacy policy explains how Knives from Japan Ltd T/A Vektra collects information from you and how this information is used. Vektra treats all personal information lawfully and correctly and we operate in accordance with the General Data Protection Regulation 2018

We will treat your personal information as confidential. By using this site and by placing orders you are giving consent for us to use your personal information as set out below.

What Information do we collect about you?

When you shop on the site we will ask you to input certain personal information such as your; name, billing and invoice address, email address, telephone number, credit card details and passwords.

We hold this information on an ongoing basis for our records in order to deal with future inquiries relating to guarantees, returns and to periodically send you information on new products or services which compliment your previous purchases.

Where is Information about you stored?

All data is held securely on our hosted server, which is has multiple layers of password protection.

Security is very important to us and our site uses SSL (Secure Socket Layer) to encrypt any personal information that is sent to us.

We do not keep any credit card details ourselves. All credit card details if used are stored by a trusted 3rd party and we have no access to the full card details.

How will we use this information?

We collect information about you:

• To process your order and manage your account.
• To answer inquiries you send by email to us or otherwise.
• For statistics and research to improve website functionality and services.
• To email you about other products and services we think may be of interest to you.

When you place an order with us, some of your information is shared with our couriers, accounting software, payment gateway services and age verification plugins.

Global Knives will not share your personal information for marketing purposes with other companies.

In processing your order, we may send your details to credit reference agencies in order to perform an age check.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.

Please email us at support@vektra.uk if you wish to be excluded from our marketing services or simply click the unsubscribe link on our emails.

Access to your information and correction

You have the right to request a copy of the information we hold about you. If you would like this information, please write to us at support@vektra.uk. We will respond to any request within 10 days. We may charge a small fee if we deem the request to be excessive.

You have the right to ask us to delete or amend any data that we hold about you. If you ask us to delete your personal data, we will do so within 10 days.

Links to Other Websites

Our website contains links to other websites. We cannot be responsible for the privacy policies or content of other websites. If you are concerned you should check these websites' policies directly.

Use of Cookies on the Website

Cookies are text files that contain small amounts of information which are downloaded to your personal computer or other device when you visit a website. Cookies are then sent back to the originating website to help improve the user experience.

Cookies are essential for parts of the site to work effectively. You may delete and block all cookies to this site, but parts of the site might not work.

Essential Cookies - Allows us to store the content of your cart and process your orders among other things.

Functionality - These provide you with a better service by remembering your cart, login details and viewed products among other things

Third Party Performance - These provide you with tailored search recommendations and site search.

Our site uses Google Analytics and cookies are collected to get information about how visitors use our website. These cookies are collected in an anonymous form, including the number of visitors to the site, where the visitors have come to the website from and the pages they visit. You can opt out of Google analytics re- marketing by clicking on this link