Alle Bestellungen werden mit UPS versandt. 

Lieferoptionen

Standard 48h (unter £50)£3,99 

Nächster Tag 24h£4.99 

Versanddauer

We aim for all orders to be dispatched the same working day if you order before 12:00pm Monday to Friday.During seasonal peaks please allow up to 2 working days for your order to be dispatched on your designated service. 

If you require any further information on this, please contact our Customer Care team at [email protected]. 

Nachverfolgung und E-Mails

Once your order has been successfully completed and is ready to be sent you will receive an email from us confirming the successful dispatch of your parcel(s).UPS will then contact you via email and SMS text message (if a mobile number has been provided) to confirm your tracking number and when your parcel will arrive.If there is no response when UPS try to deliver your parcel, a card will be left giving you the option to re-arrange collection. They will re-attempt to deliver your parcel up to two times after which it may be returned back to Vektra.Please note due to courier restrictions, we are unable to ship to some areas of the UK on a next day delivery service.

For more information, click on the button below to go to our shipping and delivery page which provides much more detail throughout the process. 

Alle gekauften Artikel können innerhalb von 28 Tagen nach dem ursprünglichen Kauf für eine vollständige Rückerstattung an uns zurückgegeben werden. An uns zurückgegebene Artikel müssen sicher verpackt und in der Originalverpackung, unbeschädigt, unbenutzt und wiederverkaufsfähig sein. 

Refunds will only be made when the items have been safely received back and have been inspected. If these conditions are not met, your purchase will not be refunded.To return any items to us please notify us by email at [email protected] and once we have authorised your request we ask that you please download the returns below and send it back with your unwanted goods. 

Please note that we will not process unauthorised returnsThe costs of returning unwanted purchases will be borne by the purchaser and we ask that you provide a tracking number after it has been dispatched.Vektra will not be held responsible for any losses incurred by the customer or recipients in non-recoverable carriage. For this reason we strongly recommend sending returns by recorded delivery.

For more information click on the buttons below:

Wir garantieren, dass das Wasser in Ihrem Vektra-Kessel nach dem ersten Kochen bis zu 4 Stunden heiß bleibt. 

Tie Untersuchung hat gezeigt, dass das Wasser nach 2 Stunden 80°C hat, heiß genug, um eine Tasse Tee aufzubrühen, und nach 4 Stunden 68°C hat, perfekt, um damit Kaffee zu kochen.

 Each kettle is guaranteed against manufacturing faults for 2 years so if it breaks during that time then email us at [email protected] and we will have it collected from your home and then it will be checked by our quality controls team and if it passes our checks then you will receive a new Vetra kettle.